2013 Indonesian Airline Reliability

TrophyWhich Indonesian airline is the most/least reliable? Find out here.

2012 Results | 2014 Statistics

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Congratulations to AirAsia, winner of Mau Ke Mana’s award for 2013 Most Reliable Airline!

Unlike other airlines, AirAsia had no schedule changes and cancellations on the 20 flights booked for Mau Ke Mana clients.

By contrast, other airlines were on average less reliable. Merpati Airlines was the worst culprit for schedule changes, with about 25% of its flights rescheduled, delayed or retimed. Most of the cancellations were due to the demise of Batavia Air and Trigana Air cancelling flights at times of low demand.

On the positive side, most airlines improved their on-time performance. Even Merpati Airlines reached the minimum acceptable standard of 70%.

Airline
Flights
Booked
Delayed,
Retimed,
Rescheduled
Cancelled On-time
Performance
Trophy 20 0 0 75%
4 0 4 72%
Batavia Air logo 6 1 0 83%
Citilink logo 27 5 0 78%
91 1 0 87%
65 4 0 N/A
203 14 0 76%
Mandala Airlines logo 4 0 1 82%
133 35 2 71%
63 7 0 80%
TransNusa logo 13 1 1 N/A
Trigana Air logo 75 1 6 N/A
239 13 2 79%
New Express Air logo 5 0 0 N/A
Totals 967 82 (9%) 16 (2%)

This table is updated regularly. Other airlines will be added if/when Mau Ke Mana clients have purchased tickets for five flights.

There is a log of all cancelled and delayed flights affecting Mau Ke Mana in 2013 below:

Delayed Flights
Rescheduled/Retimed/Delayed Flights
Flights Cancelled
Cancelled Flights

Rescheduled/Retimed/Delayed Flights

25 January 2013: JT784 18:40 Jakarta to Makassar
One day before departure, flight cancelled and passengers moved to an earlier flight at 15:25. This new time wasn’t suitable as the client only arrived in Jakarta at 15:15 from an international flight. After some difficulty contacting the airline, we got the flight changed to a later departure, at 21:40.

31 January 2013: MZ6606 16:05 Denpasar to Lombok
Flight cancelled and passengers moved to a later flight. No problem for passenger, just a longer transit time after another flight from Labuan Bajo. Advised 9 days in advance, by sms.

14 February 2013: IW1862 07:45 Surabaya to Lombok
Flight cancelled and passsenger moved to an earlier flight at 06:00. Advised 3 days in advance, by sms. No problem for passenger.

18 February 2013: MZ8480 Denpasar to Dili 11:20
Flight moved earlier to 10:10. Advised by sms four days before, no problem for client.

22 February 2013: SJ174 14:10 Banjarmasin to Balikpapan
Flight moved 40 minutes earlier to 13:30. Advised 12 days in advance, by sms. No problem for passenger.

24 February 2013: MZ807 13:20 Sorong to Makassar
Flight delayed one day to 25 February due to “operational reasons”. Advised by sms two weeks in advance.

27 February 2013: MZ6550 Denpasar to Labuan Bajo 09:20
Flight rescheduled to 11:15. Advised by sms two weeks before, no problem for client.

07 March 2013: MZ6603 Lombok to Denpasar 13:05
Flight cancelled, passenger had choice to move to flight at 10:35 or 17:15. Advised by sms 1 day before, difficult to communicate this to passenger in time.

11 March 2013: MZ645 Denpasar to Jakarta 14:05
Flight delayed to 15:30. Advised by sms eight days before.

13 March 2013: MZ6550 Denpasar to Labuan Bajo 11:50
Flight moved earlier from 11:50 to 10:15. Advised by sms and follow-up phone call 5 days before, no problem for client.

14 March 2013: JT782 16:05 Jakarta to Makassar
Flight rescheduled to 16:45. Advised by sms three days before, no problem for client.

15 March 2013: IW1338 11:50 Jakarta to Bau Bau
Flight moved earlier, to 10:35. Advised by sms six days before, no problem for client.

28 March 2013: MZ6551 Labuan Bajo to Denpasar 11:35
Flight rescheduled to 13:30. Advised by sms and follow-up phone call only 1 day before.

15 March 2013: IW1868 11:15 Surabaya to Lombok
Flight cancelled, passengers moved to next flight at 13:00. Advised by sms three weeks in advance, no problem for client.

1 April 2013: MZ6550 Denpasar to Labuan Bajo 09:20
Flight rescheduled to 10:15. Advised by sms and follow-up phone call 5 days before, client received news in time but unhappy with new departure time.

3 April 2013: MZ6552 Denpasar to Labuan Bajo 13:00
Flight cancelled, passengers moved to morning flight at 10:15. Advised by sms and follow-up phone call 5 days before, client received news in time but unhappy with new departure time.

20 April 2013: MZ8480 Denpasar to Dili 11:20
Flight rescheduled to 10:20. Advised by sms 4 days before, no problem for client.

Citilink logo1 May 2013: QG648 20:30 Surabaya to Denpasar
Advised by sms on 30 April that tis flight was cancelled and passengers would be put on the previous flight, at 18:40. The affected passengers could not make this earlier flight, so eventually Citilink gave them a free night’s accommodation at a hotel near Surabaya Airport and they flew to Denpasar the following morning.

3 May 2013: MZ6604 Denpasar to Lombok 13:00
Flight rescheduled to 14:05. Advised by sms 7 days before.

5 May 2013: JT399 15:20 Medan to Jakarta
Flight rescheduled to 15:50. Advised by sms three days before, no problem for client.

Citilink logo16 May 2013: QG646 18:40 Surabaya to Denpasar
Advised by general sms on 15 May that this flight was cancelled from 16-31 May and passengers would be put on the next flight, at 20:30. The affected passengers reported that Citilink airport staff at first tried to cancel their flight tickets and give them a refund, rather than re-book them on the later flight.

27 May 2013: MZ6552 Denpasar to Labuan Bajo 13:00
Flight cancelled and passengers moved to morning flight at 10:15. Advised by sms 13 days before.

30 May 2013: MZ6552 Denpasar to Labuan Bajo 13:00
Flight cancelled and passengers moved to morning flight at 10:15. Advised by sms 16 days before.

31 May 2013: MZ6551 Labuan Bajo to Denpasar 12:20
Flight rescheduled 4 hours later to 16:45. Advised by sms only 1 day before, tried to inform client.

1 June 2013: MZ6551 Labuan Bajo to Denpasar 11:35
Flight rescheduled 40 minutes earlier to 10:55. Advised by sms only 1 day before, tried to inform client.

1 June 2013: MZ645 Denpasar to Jakarta 14:05
Flight rescheduled two hours later to 16:10. Advised by sms 8 days before, no problem for client as just made the transit time in Denpasar longer.

2 June 2013: MZ6551 Labuan Bajo to Denpasar 11:35
Flight rescheduled 40 minutes earlier to 10:55. Advised by sms only 1 day before, tried to inform client.

Citilink logo3 June 2013: QG893 17:25 Bandung to Denpasar
Advised by sms on 31 June that this flight was cancelled and the client was now on an earlier flight, at 12:35. Tried to inform client.

12 June 2013: MZ8480 Denpasar to Dili 11:30
Flight rescheduled one hour earlier to 10:20. Advised by sms 7 days before, no problem for client.

Citilink logo16 June 2013: QG614 10:15 Surabaya to Makassar
Advised by sms on 3 June that this flight was cancelled and they were now on a later flight, at 13:45. No problem for client.

22 June 2013: MZ6551 Labuan Bajo to Denpasar 11:35
Flight delayed to 12:40, advised by sms 1 day before.

Batik Air logo22 June 2013: ID6272 15:30 Jakarta to Manado
Advised by sms on 19 June that this flight was going to depart one hour earlier, at 14:30. Difficult to advise passenger due to short notice, Batik Air did not agree to move the client to a later Lion Air flight.

23 June 2013: JT742 13:55 Jakarta to Manado
Flight cancelled and passengers moved to 14:30 Batik Air flight – like a free upgrade. Advised by sms six days before, no problem for client. The same schedule change also occurred on subsequent dates: 12 July 2013

25 June 2013: IW1848 15:45 Denpasar to Lombok
Flight moved 45 minutes later, to 16:30. Advised by sms two days before, no problem for client.

27 June 2013: MZ6550 Denpasar to Labuan Bajo 09:20
Flight moved forward to 08:50, advised by sms 13 days before. No problem for client. The same schedule change also occurred on subsequent dates: 28 July, 18 August.

28 June 2013: IW1853 10:45 Lombok to Denpasar
Flight moved earlier, to 10:00. Advised by sms two days before, no problem for client.

28 June 2013: MZ885 Jayapura to Makassar 12:30
Flight moved forward to 11:35, advised by sms 9 days before. No problem for client.

29 June 2013: IW1830 13:35 Denpasar to Labuan Bajo and Ende
Flight rescheduled earlier, to 11:55. Advised by sms four days before, no problem for client. The same schedule change also occurred on subsequent dates: 9 July, 16 July, 20 July, 25 July

05 July 2013: MZ6129 Denpasar to Labuan Bajo 11:25
Flight moved forward to 10:10, advised by sms 6 days before. No problem for client.

08 July 2013: SJ052 Jakarta to Tanjung Pandan 14:50
Flight moved forward to 14:25, advised by sms 10 days before. No problem for client.

09 July 2013: MZ6128 Denpasar to Labuan Bajo 11:30
Flight moved forward to 10:10, advised by sms 9 days before. No problem for client.

10 July 2013: MZ6550 Denpasar to Labuan Bajo 09:20
Flight moved forward to 08:50, advised by sms 9 days before. No problem for client. The same schedule change also occurred on subsequent dates: 13 July, 02 August, 08 August, 25 August.

13 July 2013: IW1850 11:40 Lombok to Denpasar
Flight rescheduled earlier, to 10:55. Advised by sms two days before, difficult to communicate change to client in time.

17 July 2013: MZ622 Denpasar to Bima 13:10
Flight moved forward to 11:35, advised by sms 6 days before. No problem for client.

20 July 2013: JT569 10:25 Denpasar to Yogyakarta
Flight cancelled and passengers moved to 06:00 flight on same airline. Advised by sms two days before, difficult to communicate change to client in time.

22 July 2013: JT32 07:20 Jakarta to Denpasar
Flight cancelled and passengers moved to 08:10 flight on same airline. Advised by sms 11 days before. This change only shortened the transit time before a connecting flight to Maumere, so no problem for client.

22 July 2013: JT774 11:50 Jakarta to Makassar
Flight cancelled and passengers moved to the previous flight on same airline: JT796 at 10:35. Advised by sms 4 days before. The client had to really rush from their recently arrived international flight.

22 July 2013: KD721 12:40 Pangkalan Bun to Jakarta
Advised by sms on 15 July that the flight will now depart 35 minutes earlier, at 12:05. No problem for client.

19 July 2013: SJ249 14:50 Malang to Jakata
Flight rescheduled 90 minutes earlier to 13:20. Advised 2 days before, by sms. No problem from email.

25 July 2013: SJ057 10:05 Tanjung Pandan to Jakata
Flight cancelled and passengers moved to a later flight at 11:45. Advised 6 days before, by sms.

26 July 2013: JT214 09:20 Jakarta to Medan
Flight cancelled and passengers moved to next flight on same airline, at 09:50. Advised by sms 8 days before.

27 July 2013: JT550 15:50 Jakarta to Yogyakarta
Flight cancelled and passengers moved to the previous flight: JT566 at 14:00. Advised by sms 4 days before. This change only shortened the transit time before a connecting flight to Maumere, so no problem for client.

30 July 2013: SJ015 13:35 Medan to Jakata
Flight moved 30 minutes later to 14:05. Advised 1 day before, by sms.

31 July 2013: JT657 12:40 Lombok to Jakarta
Flight delayed 40 minutes to 13:20. Advised by sms 2 days before.

Trigana Air logo05 August 2013: Surabaya to Pangkalan Bun (both directions)
Flight rescheduled 9 hours earlier, to 06:30. Advised by sms three weeks before, arranged to move flight to 6 August. Client had to stay 1 night in Surabaya.

TransNusa logo05 August 2013: MV837 16:30 Labuan Bajo to Denpasar
Flight rescheduled almost 8 hours earlier, to 08:50. Advised by sms two days before, difficult to communicate change to client in time.

Citilink logo10 August 2013: QG646 18:40 Surabaya to Denpasar
Advised by sms on 3 July that the flight will now depart 25 minutes later, at 18:15. No problem for client.

12 August 2013: KD720 07:05 Jakarta to Pangkalan Bun
Advised by sms on 17 July that the flight will now depart 4 hours later, at 11:00, due to a timetable change. No problem for client.

12 August 2013: MZ6553 Denpasar to Labuan Bajo 15:20
Flight cancelled and passengers moved to the morning flight, MZ6551, at 10:55. No problem for client. The same schedule change also occurred on the following dates: 21 August.

14 August 2013: KD602 08:55 Pangkalan Bun to Semarang
Advised by sms on 17 July that the flight will now depart 3 hours later, at 11:45, due to a timetable change. No problem for client.

18 August 2013: SJ255 18:40 Surabaya to Jakata
Flight moved 1 hour 20 minutes later to 20:00. Advised 1 day before, by sms. This late reschedule was a problem for the passenger because it put her in danger of missing her international flight in Jakarta.

19 August 2013: JT34 04:30 Jakarta to Denpasar
Flight cancelled and passengers moved to next flight: Batik Air at 05:30. Advised by sms 2 days before.

21 August 2013: MZ6551 Denpasar to Labuan Bajo 10:55
Flight “rescheduled” to 12:05. Advised by sms 1 day before. The same schedule change also occurred on the following dates: 22 August.

25 August 2013: MZ644 Jakarta to Denpasar 06:00
Flight moved forward to 05:30, advised by sms on 5 July. No problem for client.

27 August 2013: JT36 12:30 Jakarta to Denpasar
Flight cancelled and passengers moved to next flight: JT12 at 13:30. Advised by sms 1 day before.

31 August 2013: MZ6551 Denpasar to Labuan Bajo 10:55
Flight “rescheduled” to 14:00. Advised by sms on the day.

26 September 2013: SJ023 12:30 Padang to Jakarta
Flight moved 45 minutes later to 13:15. Advised 2 days before, by sms.

05 October 2013: JT22 11:30 Jakarta to Denpasar
Flight rescheduled 4 hours later, to 15:15. Advised by sms only 4 hours before.

05 October 2013: JT21 13:05 Denpasar to Jakarta
Flight cancelled and passengers moved to next flight at 15:00. Advised by sms 5 days before.

The following flights were cancelled, related to the APEC conference:
05 Oct 2013: IW1856 06:20 Denpasar to Lombok, moved to 09:10, 2 days before

06 Oct 2013: IW1831 07:45 Labuan Bajo to Denpasar, moved to 06:45, only moved 1 day before
07 Oct 2013: IW1817 19:05 Denpasar to Surabaya, moved to 08 Oct 2013 08:40, only moved 1 day before

11 October 2013: GA675 Denpasar to Makassar 19:45
Flight “rescheduled” 12 hours earlier to 07:40. Advised by sms 2 days before.

Cancelled Flights

9 February 2013: MZ8330 14:45 Surabaya to Lombok
Flight cancelled (all flights at this time for February), may have been due to Merpati no longer flying this route. Clients informed six weeks prior to departure date by phone and full refund given. Clients were able to book and fly on another airline without difficulty.

Various
Batavia Air ceased operations after being declared bankrupt on 31 January 2013. 4 flights with Mau Ke Mana client were affected. Clients booked new flights on different airlines. There is no news yet about when clients can receive refunds for the cancelled flights.

TransNusa logo1 April 2013: MV913 12:00 Ende to Denpasar
Flight cancelled on the day, possibly due to a mechanical problem with plane. TransNusa scheduled a replacement flight for 08:00 the next day, so the clients were still able to make their connecting international flight in Denpasar.

Mandala Airlines logo5 August 2013: RI602 13:40 Denpasar to Surabaya
Flight cancelled in April when the airline stopped flying this route. Plenty of time to arrange an alternative flight.

Trigana Air logo26 June 2013: IL712 15:35 Surabaya to Pangkalan Bun
Flight cancelled 3 hours before departure due to a problem with the plane. Refunds were provided to passengers; it is unknown whether the legally required double refund was given.

Trigana Air logoVarious dates in July 2013: Jakarta and Pangkalan Bun (both directions)
Trigana Air flights were cancelled on vairous dates in July – 13/7, 16/7, 18/7, 19/7, 23/7, 25/7, 26/7 dan 30/7 – possibly due to plane maintenance, low passenger numbers (in part caused by the Muslim fasting month, Ramadan) or both. 3 flights carrying Mau Ke Mana flights were cancelled; where possible, clients flew a day earlier/later or from another city. Only one week’s notice was provided; connecting flights on other airlines to/from Bali and Lombok were also affected and had to be changed.

The same cancellation also occurred on 14 October 2013. The cancellation only occurred 1 day before departure.

Trigana Air logo22 October 2013: IL763 14:20 Banjarmasin to Berau
Flight cancelled 12 days before departure. Refunds were provided to passengers; the the legally required double refund was not given.

The following flights were cancelled, related to the APEC conference:
07 Oct 2013: IW1820 13:35 Denpasar to Maumere – 1 day before
07 Oct 2013: IW1830 13:35 Denpasar to Labuan Bajo – 1 day before


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