Some people are justifiably cautious or slow to trust everything they see on the Internet. To ease your concerns, here are some comments from our many satisfied clients, ordered by country.
Please click on the country whose comments you would like to read.
I definitly reccommend Chris as your “Travel Agent” because he is a very hard-worker. He always suggests you better itineraries in order to save money and time. He was very helpful to us. Terima kasih Chris!
Aldo Galante, Buenos Aires, Argentina
I cannot speak highly enough of Mau Ke Mana and Chris. Flights to and from Pangkalan Bun in Kalimantan seemed impossible to book online – my tour operator in Borneo suggested Chris and the problem was solved. I will certainly recommend this company. A huge thank you, guys!
Denise Martin, Ettalong Beach NSW, Australia
I do not leave testimonials normally however I came across this travel agent on line after scouting thru for tours hotels etc in East Java. From the first contact I found Chris to be probably the most efficient with an absolute professional approach AND HE KNOWS WHAT HE IS DOING and it shows in the results. CHRIS PLEASE COME TO PERTH for my future travel arrangement 3 bookings all so smooth Well done Chris You lightened our load. Thank You Harry and Maryke Newell
Harry Newell, Perth, Australia
WOW. What can I say? All the reviews on Mau Ke Mana and Chris are accurate. At the busiest time of the year Chris efficiently saw to all my internal travel arrangements in Indonesia. ….even working on Sunday and Christmas eve ! Great, easy to understand instructions (for one who is not so technically savvy ) and friendly advice on suggestions for tours which are outside their business main stream. You can trust these guys.
Terry Brockhall, Brisbane, Australia
Amazing service from Chris at Mau Ke Mana, I can’t recommend highly enough!
We have a reasonable number of internal Indonesian flights next year and it was becoming a nightmare trying to tie them all together and work out best routes (not to mention wondering if we’d be able to pay for them once we’d found them).
From my initial request at 9:30 one evening plus a few extra ‘what if’s’ thrown in along the way, here we are 2.5 days later with everything booked and all the itineraries in my inbox – Chris has saved me a very considerable amount of time and effort!
Thanks so much Chris, your help has been most appreciated. All the best until our next holiday in your part of the world :)
Shannon Earnshaw, Perth, Australia
The service I received from Chris was over and above what I expected. He booked my domestic flights as well as providing great advice on hotels and airport taxes. He was prompt and I would strongly recommend his services. Thanks heaps Chris!
Tracey Wilson, Gold Coast, Australia
MKM arranged train and plane journeys inside Java and helped in the booking of a hotel for a very enjoyable stay at Yogyakarta. The service from MKM was efficient and response to my emails was very fast. The payment method was easy and secure. Most important was the very valuable advice given about train and plane journeys. This gave me great confidence about travelling. I would always involve MKM in any future travel in Indonesia
Mal, Perth, Australia
Thanks Chris. All went well with the flights you booked for us around Indonesia. Really appreciate how much easier you made everything. Will be using you guys again in the future & have already recomended you & your great web site.
Warren, Karratha, Australia
We recently booked flights from Denpasar to Pangkalan Bun via Jakarta and then back again through Chris. It was so simple and all our questions were answered quickly and respectfully. Chris was efficient and provided us with so much useful information. Payment was straightforward. And at the time of flying everything went smoothly. I can’t recommend Chris highly enough. Gold stars!
Susi, Adelaide, Australia
This is a good service. Its very hard to book internal flights in Indonesia from Australia. Chris from Mau Ke Mana booked our Denpasar to Labuan Bajo flights very promptly. Recommend!!
Jeannie, Hobart, Australia
I am extremely impressed at how easy the whole process was! I am leaving for Bali today and needed to organise domestic transfers. Chris was able to do this for me with a 24 hour turnaround
I was certainly weary in the beginning about using an unfamiliar site but as it was recommedned by intrepid tours and after reading all the testimonials, and now my own experience with MKM, I will definitely recommend this site to all my friends travelling to Indonesia
Thanks again for all your help Chris!!
Anna, Melbourne, Australia
Many thanks to Chris for organising my train tickets between Surabaya and Yogyakarta …emails were prompt and informative. The process for payment was clearly outlined and I had the tickets within a couple of hours payment. Chris also provided extra information for places of interest in Surabaya . I’ll definitely use MKM for my next trip.
Sue, Wollongong, Australia
After having great difficulty booking internal flights in Indonesia, we found a link to this site on a Thorntree Forum post. We clicked through and had a quick look and decided to email them. Chris responded very promptly and provided a quote that was alot cheaper than another travel agent we were referred to, who was based in Medan. The transaction was seamless. Very quick and easy. We would recommend this site to anyone who, like us, enjoys having tickets booked and paid for in advanced – as opposed to just showing up at the airport and hoping to buy a ticket on the next flight. Thanks to Chris and the team at Mau Ke Mana!
Jamee & Kurt, Gold Coast, Australia
The seemingly simple task of booking airline tickets online from Bali to Lombok proved impossible, even with a Melbourne travel agent. It wasn’t until I came across a really good recommendation for Mau Ke Mana on Lonely Planet’s Thorntree that we could succesfully book our flights. We were pretty specific about what we wanted and received all the information we needed within 24 hours and booked and confirmed our flights within the next 24 hours (and this was over the weekend!).
We highly recommend Mau Ke Mana!
Kristin, Melbourne, Australia
I have been dealing with Chris and MKM for only a few months, and the service has been really excellent. Very obliging, patient and understanding of the kinds of issues and challenges faced by those w ho travel frequently – especially when they travel solo.
MKM responds very quickly and efficiently to all questions and requests.
I love the website – very practical and useful info there.
Lea Davis, Melbourne, Australia
I recently used MKM to book some domestic flights from Jakarta-Balikpapan on Citilink.
Everything was very professional and easy, no hassles…
will continue to use this service again in future.
Perth Guy, Perth, Australia
These guys are fantastic! I had so much trouble booking internal flights in Indonesia. I contacted Chris online and he organised everything. He took the hassell out of everything. Flights were booked and sorted in a few days. Chris was trustworthy and and all payments were professional and through trusted methods. I will be recommending this company to all my friends and would not hesitate to book through them again.
Cara, Exmouth, Australia
I can also recommend Mau Ke Mana for booking of flights. It was impossible to organise internal flights from Denpasar to Labuan Bajo, Flores for my recent trip out to Komodo national park. a few emails to Chris and it was done. too easy. Thanks guys!
Virginia Crozier, Sydney, Australia
These folks are great and their service is invaluable if you want to book an internal flight in Indonesia; I’ve been dealing with Chris who has gone above and beyond for us. From the initial booking and options chased up for us, through to Chris personally going to Merpati’s head office to make a change for us after our flight was changed in conflict with another flight, the service has never faultered. Great work guys; with so much dubious customer service around these days, I am never hesitant giving props to those who offer a good experience.
Mike C, Adelaide, Australia
We contacted Mau Ke Mana in order to organise flights from Lombok to Denpasar. We have been very happy with the service and information we have received in regards to flights and additional information on our upcoming trip to Indonesia. Chris has been prompt in replying to all emails and we now have tickets booked in readiness for our trip. We would definitely use this company again. Thanks
Rick Bright, Victoria, Australia
Trustworthy, efficient and friendly! I was highly impressed by the service provided by Chris at “Mau ke mana”. I have been telling my friends about it.
Chris took the hassle out of our recent train travel, suggested the best trains, provided schedules and sent our tickets by courier to be at our hotel when we checked in. What could be better than that!
Travelling by train in Indonesia is a great way to get around, see the countryside, talk to the locals, avoid the hassle of traffic jams and delays. Trains are comfortable, non-smoking, air-conditioned and generally on time. In recent years, more executive-class carriages are being added to popular routes. Trouble is it has not been easy to get schedules and book tickets in advance for those of us outside Indonesia when planning our trip. “Mau ke mana” is the way to go. We will be back!
Barbara Burr, Adelaide, Australia
I recently made enquiries with MKM about flying to Lombok as we are heading to the Gili Islands and didnt want to travel by boat. i hammered Chris with email after email about what he thought was the best way for us to get there, what if??? and what ifs???? and he always replied promptly and in a professional manner.
He kept me up to date with our ticketing when we finally decided what we wanted to do and sent me several links which will be very useful for our travels
Thanks very much for all your advice and help Chris
Tracey Hatch, Bawley Point, Australia
I have just returned to Australia after my trip from Denpasar to Jakarta by train/bus/ferry/car.
The train bookings, plane from Jakarta to Singapore and some of the
hotel bookings were made through Chris and Indonesia Matters.
They were absolutely flawless!!!
I just presented the printed voucher at each station ticket office and an official ticket was immediately printed and handed to me.
The trains were all very good or excellent and ran pretty much on time.
The air conditioning is excellent and there was plenty of food on offer on most services.
I can not recommend Chris’s booking service more highly and I loved the trains.
Thanks also to Chris for his general advice which helped to make this an unforgettable experience.
Alan Wirth, Mount Barker, Australia
I was so stressed about booking domestic flights in Indonesia. It was such a struggle! Thankfully, someone suggested MKM on a travel forum, and thank God they did! The team made everything so easy-we had a lot of hang ups including late passport deliveries, and strange layover times that we needed the team to be flexible with, and it was not an issue at all! They also made great suggestions for taxi use and hotels, even though we didn’t book through them since we had no idea what we were doing before we left. Thanks again team! I’ve mentioned you a few times in my travel blog-all positive! http://pieknamermaid.tumblr.com/
Natasha, Townsville, Australia
I have no hesitation recommending Chris to organise your flights within Indonesia. For my son and I, Chris had flights quoted, booked, and E-tickets issued within hours of my first contact with him. All at a very reasonable price. Not only that, he also provided us with a lot of useful additional information relevant to travel to and in Indonesia. Thank you very much.
Marc Tomlinson, Margaret River, Australia
I really appreciate the service offerred by Chris and Mau Ke Mana, it certainly simplified the booking of domestic flights in Indonesia. The reliablity of the payment options meant security and peace of mind. Thankyou
Nicki, Albany, Australia
Wonderful service from Chris. He organised our train tickets promptly and booked the seats to see the best scenery on our journey. Quick replies to emails, very professional service. Thank you Mau Ke Mana
Lynette Ward-Musicka, Mareeba, Australia
Chris organised a train ticket for me form Jakrta to Yogya. It was all really quick and easy with no fuss. Payment was via paypal so I had no qualms whatsoever. I would definitely recommend his travel booking service to anyone in need.
Gerad, Toowoomba, Australia
So glad to stumble upon Mau Ke Mana while trying to book domestic Indonesian flights. Someone recommended your service on TripAdvisor and I couldn’t thank them enough! Chris was very helpful and efficient. He also provided us some tips and addressed some concerns regarding travels in Indonesia. I’ll definitely use MKM again. Terima kasih.
Yuki, Sydney, Australia
Thanks, Chris. Mine was a complicated itinerary involving multiple legs requiring different airlines, and it was solved via email and with a single payment. Saved me hours.
Andrew Buchanan, Sydney, Australia
A big thank you to Chris and the team at Indonesia matters. We have a young family and are heading to Lombok for a part of our next trip to Bali. I was unable to book domestic flights within Indonesia and was a little worried about arriving and having no flights organised. I searched around and found a few sites offering a fare booking service however, they were expensive. Chris only charged a small booking fee which for peace of mind was more than reasonable. We have the e-tickets now and it was so simple to pay via paypal. I would have no hesitation in recommending that you use this service as they are so professional and prompt. We will use this service every time we return. It makes Indonesia so accessible and you can plan your trip in advance. Thanks Chris for all your help.
Sue, Sydney, Australia
Just wanted to say thanks for all your advice on Indonesia.
We had a fantastic time and the flights worked really well.
The hotel recommendations were great too, just what we needed.
What a great country, the people were just lovely …
Denise, Sydney, Australia
I was recommended MKM by Reefseekers in Flores. Chris was really helpful from the first contact offering advice, plenty of options and patience with a fussy customer! We had to wait a little while for our flights to become available and he didn’t forget us – real customer service. I have flown internally in Indonesia before and have only experienced a system where you have to pay wads of cash for the flight tickets on the morning of the flight. It’s a pleasure to be able to do everything by email and arrange a super quick, secure payment with Paypal. Now I just have to enjoy the holiday!
Rhian Thomas, Sydney, Australia
The whole booking process was handled professionally by Chris. We were kept up to date all the time. Thanks to Chris and the whole team we have our flights sorted out. Highly recommended !
Andreas Hadiwidjaja, Leichhardt, Australia
Austria / Österreich
I recently booked a Lion Air flight from Jakarta to Manado and was impressed with the good service! All emails were answered within hours and gave lots of detailed information on anything you might want to know. Making payments through paypal is very easy, safe and free! Within two days after my first inquiry I got hold of my e-tickets! Very efficient and professional!
I’m really happy having found Mau Ke Mana flight bookings and can only recommend it – it saved me a lot of hassle with airlines that don’t accept foreign credit cards!
Martina, Salzburg, Austria.
one word: amazing!
Chris has booked us a flight from Denpasar to Maumere in an incredible speed. The entire process from us writing the first mail to him to him sending us the tickets took about 1 hour. Thanks again to Chris and his team!
two more words: highly recommended!
Markus, Innsbruck, Austria
I can only recommend booking with Mau Ke Mana!
Without them I wouldn’t have been able to book any ticket I needed to travel around Indonesia. There are several good reasons for booking with Mau Ke Mana. They are reliable, very fast (got the tickets within a day) and very friendly. If you have any questions, Chris will answer them immediately and tries to help wherever he can.
I’m really glad that I have found them and can only recommend them to any traveler having hassle with booking flights!
Robert, Steyr, Austria
Belgium / België, la Belgique
Chris , thank you for your fast and good service.
And for shore, next time i will work with you again.
voor de Belgen en Nederlanders onder ons, zeer betrouwbaar, efficient en snel.
Nergens geen problemen mee gehad. Chris doet meer dan zijn werk.
Thank you Chris
Patrick Boeren, Essen, Belgium
Mau Ke Mana saved our honeymoon !
Usually we manage to book our flights and arrange our travels quite well, but this flight from Surabay to Pangkalan Bun turned out to be a nightmare. Honestly, we tried everything and were about to give up hope … Luckily I found a positive review of Indonesia matters on a forum for travellers.
And here we are some days later: our tickets just arrived and we’re soooo relieved! Chris and David have been so professional and kind! Do not search any further: they will help you with a “smile” :-)
So looking forward to discover Indonesia!
Lili and Fred
Lili & Fred, Nivelles, Belgium
Chris advised us very well on the best options for our trip in Java. Since we are travelling around Christmas and New-Year, a lot of trains were already booked full, so Chris gave us all other options. Once we deciced on our trip, the tickets were booked within the day.
Chris responds to e-mails within one day, so that is also an excellent service!
Thanks Chris, hopefully the weather will be nice when we come! :-)
Caroline Suys, Kessel-Lo, Belgium
I had to book some domestic Indonesian flights and Chris handled that promptly and impeccably; he’s also really helpful if you have any question and want some advice.
Alexis Cousein, Boechout, Belgium
Very clear, quick and to the point help for my train travel bookings. Thanks !
Joris, Brussels, Belgium
Brazil / Brasil
Thank you Chris and all your staff. You are awesome! All your assistance was perfect. Good and fast communication. Flights booked as requested. And the most important thing: HONESTY! Flights were cheaper than previously quoted and MKM refound me USD 200 on my Paypal account. I will definitely use your services again and reccomend to all my friends. See ya in Indo!
Mauricio Mello, Porto Alegre, Brazil
Bulgaria / България
I suppose many people know about the problem which European and other non-Asian tourists are facing when trying to purchase domestic and/or international air tickets to Indonesia. The good news is that Mau Ke Mana’s team is here to help you. I really appreciate their assistance and would like to recommend their service to anyone who is planning to visit Indonesia. Thanks a lot once again Chris and take care!
Alexander Alexandrov, Sofia, Bulgaria
Canada / le Canada
I was not able to book the domestic flights online that I wanted with my Canadian credit card, so I contacted MKM. Chris was super helpful and efficient. He answered promptly and was very professional. He was able to advise us on the flights available and current booking loads, informing us about a large international conference happening in Bali that was going to have repercussions for flights to and from the island. My family and I were really grateful for his help and we’re so glad that we decided to make all the arrangements beforehand. Would definitely recommend Chris’ services to anyone wanting to book a domestic flight in Indonesia!
Martina Iring, Vancouver, Canada
I was very lucky to have found Mau Ke Mana. Dealing with them was so easy – they were professional, responded promptly, and provided a great deal of helpful information, whether regarding flights or tips about the country. As Ellen from Toronto mentioned, they were also transparent thus allowing you to make your own choices. Being able to book my tickets before I left home made my travels smoother since it was one less thing to worry about; even when I had to make last minute changes, they were able to assist as best as they could. Highly recommended and would definitely do business with Mau Ke Mana again. Thank you Chris and David!
Irene, Vancouver, Canada
After trying to book with some other tour operators in Indonesia, we found Chris and his team. They were quick to respond, transparent, and got us affordable prices. Crazy not to organize your trip with them – especially since booking directly with Indonesian airlines is a nightmare from outside of the country. Thanks so much!
Ellen, Toronto, Canada
I was nicely surprised by how quick and nice it was to deal with MKM. I couldnt book my tickets online for some reasons, and i was a bit skeptical to try their services, but at the end of the day, they helped me lot. I recommended it.
Jean-Claude HO, Montreal, Canada
Mau Ke Mana helped me booked a domestic ticket to JOG. They are helpful and responsive.
Stanley, Toronto, Canada
We were also having difficulty buying an inter-island flight online. We have received prompt service from Chris. Thanks.
Susan, Kingston, Canada
China / 中国
Excellent service. They helped me book 2 flights and everything worked out fine. Even changed my flight for me without any hassle after the airline issued the wrong dates for the return flights. Very friendly and quick to get back to you.
I was surprised to find the airlines still not accepting credit cards but luckily there are some entrepreneurs left who can help us with these sort of challenges.
It’s a great service and I will definitely use them again for my next flight bookings.
Raoul K., Shenzhen, China
When I think about waiting in line in train stations to get tickets when I should be on vacation – I usually feel like this picture. Chris and company helped me set up a number of different seats, no hassel, and I’ve got the main legs of my journey taken care of now, easy enough to relax and just sweat the small stuff. So glad I found you folks on the interweb.
Casey, Shanghai, China
Czech Republic / Česká republika
I would like to sincerely thank Chris for his help with booking our tickets. As we are limited by time on our holiday, it is a great advantage having our tickets to Flores prearranged. Everything went really smooth, I had the tickets in my hand within two days since the first enquiry. Very reliable and fast service. Thanks a lot!
Jana, Prague, Czech Republic
Denmark / Danmark
MKM did a real great job with our domistic airline tickets – and provided a great service giving answers to all our questions – I will recomend them to all travellers in Indonesia
Carsten Brandt, Copenhagen, Denmark
Thank you so much for your patience, we changed our plans several times but still we got all the help we needed and now we can go on a perfectly arranged tour to Indonesia. MKM arranged flights and train tickets for us and we also got a lot of advice and answers to all our questions. Thanks again.
Lone Ladefoged, Copenhagen, Denmark
France / la France
Thanks a lot for your help!!
Chris organized everything for us (very difficult those indonesian websites!!) and I am sure we will enjoy our weekend in Yogyakarta!
Héloise Degagny, Paris, France
Chris a été particulièrement efficace et reactif pour résoudre notre problème de vols. Il m’a spontanément rembourse de quelques dizaines d’euros car il avait trouve un tarif moins cher.
J’utiliserai a nouveau ses services.
Andre Tartar, Vitry-en-Artois, France
CHRIS a MAU KE MANA est tres rapide et tres competent
c’est un très bon moyen pour booker des vols en indonésie car les compagnies indonésiennes ne prennent pas les règlements par cartes bancaires étrangères , il est donc quasi impossible de booker des vols en indonésie
pour quelques euros de plus , mau ke mana vous book vos vols et c’est très facile de payer avec paypal par exemple
Jackie Leclerc, Carces 83570, France
I highly recomend any traveller in indonesia to use chris service. He actually offered me a much cheaper price than what I had previously found using the local travel agencies and the answer was really fast.
Thank you again and be sure it’s you I will be asking to for my return ticket to jakarta.
Si vous cherchez un vol interieur en indonesie je vous recommande mau ke mana,chris m’a trouve un vol en pleine haute saison rapidement et pour presque un tiers moins cher que ce que m’avaient proposes les agences locales et tout ca dans un delai de 24heures. Dorenavant c’est le systeme que je choisirai pour reserver mes vols .
Gilles Faussat, Nice, France
Very prompt, professional and friendly email exchanges to reserve our train from Jakarta to Yogya. We’ll definitely book again with MKM!
Monica MARTINUS, Paris, France
Great Job, It has never been so easy to get flight tickets.
It looked a bit suspect at first to me, but after obtaining a quotation and exchanging some e-mails with Chris, I get my tickets for a good price and everything was fine, no surprise!!
Clément, Paris, France
Germany / Deutschland
Chris, thank you so much! You saved our holiday!
We can really recommend chris and his team.
They work fast and reliable.
And Chris extremely patient with somehow “difficult” customers ;-)
Wirklich empfehlenswerter Flugbuchungs-Service!
Liebe Grüsse aus Berlin und Erlangen
Stefanie Gross, Berlin and Erlangen, Germany
vielen Dank für die schnelle Unterstützung all unserer Wünsche bei der Flug- und Hotelbuchung in Indonesien!
Super Service, reibungslose Abwicklung und sehr zu empfehlen!
I can highly recommend Mau Ke Mana!
Thanks and best regards from Germany!
Robert und Jutta, Regensburg, Germany
Excellent service! Fast, reliable and just perfect! Thank you!
Martin Meyer, Hamburg, Germany
Without them I couldn’t book a flight with lion air in Indonesia, so I was more than happy that they could help me out and replayed very quick.
Thank you so much for your excellent service!
JazzMinda, Hamm, Germany
Chris and his Team was helpful and flexible. I looked so long for good Flights in the Internet. Chris made me quickly a good price for my 3 flights..
Susanne, Munich, Germany
einfach nur klasse!!!
total problemlos, sehr zu empehlen und äußerst kompetent, freundlich, schnell und preisgünstig
Vielen Dank Chris für die Flüge Bali – Labuan Bajo und Retour.
Wir buchen gerne wieder bei Dir.
Ute Schwarz, Mönchengladbach, Germany
I booked a domestic flight with MKM and everything went very well: communication, booking, payment. This service is a real God’s send for travellers residing outside Indonesia. Of course, there is still the risk off flight cancellations, re-routings etc. which would be very inconvinient to handle from abroad. But probably Chris could help with this as well.
Björn, Munich, Germany
You booked us so fast and with low costs our tickets from Lombok do Jakarta. And the best help was your excellent description of the procedure of booking process. Thank you very much, Chris!!!
Hoffmann, Chemnitz, Germany
Vielen Dank! Hat Alles super geklappt. / Thank you very much! Good job.
Gregor, Hamburg, Germany
Mau Ke Mana helped us to reserve/book a flight from Manado to Gorontalo (Wings Air). The whole procedure was perfect. We will certainly be using Mau Ke Mana again. Thanx a lot to Chris.
Karl+Eva Gallasch, Eberhardzell, Germany
Klasse…kann ich nur weiterempfehlen!!
James Attwell, Frankfurt, Germany
Der Service war hervorragend, sehr schnell und zu absolut moderaten Kosten.
und das ohne irgendwelche Fremdsprachenkenntnisse meinerseits.
Nochmals Besten Dank
Guenter Engelen, Rheinberg, Germany
Reliable, helpful, friendly and fast: Very recommandable!
Zuverlässig, hilfreich, freundlich und schnell: Sehr empfehlenswert!
Thorsten, Berlin, Germany
Hong Kong / 香港
Chris and the team sorted out bookings from Jakarta for my recent trip to Bali. Having made one booking myself for another internal flight from Jakarta to Bandar Lampung, and having had to jump through several hoops to be able to pay by credit card, I figured I would try to outsource it the second time around. I’m glad I did. It all went very smoothly with minimum hassle for me. Chris and the team were very professional and timely with their responses. I thoroughly recommend their service.
Tim S, Central, Hong Kong
In past years, buying rail tickets in Indonesia has been a nightmare of lining up at ticket windows and assessing conflicting advice. This time we wanted to book a train in Indonesia before we left home in Hong Kong. We discovered that online booking and e-tickets are now possible but the stumbling block is that foreign credit cards are not accepted by the railway company. Chris at Mau Ke Mana quickly responded to our request and overnight booked the tickets and sent us the e-tickets – at a price lower than the railway company had quoted. Then, when we needed to change our date to midweek, he quickly made the change and even gave us a refund which we hadn’t expected as, it turns out, midweek is slightly cheaper.
I can thoroughly recommend Mau Ke Mana!
Dr John Wedderburn, Hong Kong
I have now used Mau Ke Mana for air and train tickets, and Chris never fails to come up with all the information I need and more. Fast, efficient, clear e-mails, and helpful advice on travel options in Indonesia. I live in Indonesia, and find using Mau Ke Mana much easier than booking tickets myself either online or through our local travel agent.
Emma, Jakarta, Indonesia
As a foreigner who do not speak Bahasa at all, I found myself so helpless in Indonesia until Chris came to help. He and his team were so patient in explaining out what I should do to get train tickets here and instructed me out of my confusion. I found Chris by chance on the net and I think I shall continue to rely on his help during my years-long stay in Indonesia. My heartfelt thanks to you, Chris and your team.
He Xiangqi, Jakarta, Indonesia
As an American living in Indonesia for the last year, it’s not always easy to book airline tickets with my American credit card. I’ve used Mau Ke Mana (hilarious name, btw) twice now to book tickets and Chris has always been more than helpful and prompt in his responses and bookings for flights. International travel can be stressful, and I’d recommend MKM to make your life a little easier!
Amy G, Jombang, Indonesia
Iran / جمهوری اسلامی ایران
To be heavenly honest, your generous replies left me totally flabbergasted. Therefore, I highly appreciate on your assistance bestowed to me. I will not forget your cordial support.
Hannaneh Abkhiz, Tehran, Iran
Ireland / Éire
Chris was great-really helpful and the price they gave us was brilliant! I’d definitely recommend the service to friends-that’s how I heard about it.
Tobin Page, Dublin, Ireland
Thank you so much! For quite a few months I had been trying to book flights from Bali to Labuan Bajo, I was beginning to think I will have to stay in Bali instead but thanks to Chris I now have my flights booked! Chris was very efficient and always prompt with his e-mails and answerered all my questions and gave loads more information and advise, all-in-all a fantastic, hassel free and speedy service. I would not hesitate to use Mau Ke Mana and Chris again!
Lisa, Donaghadee, Ireland
Spot on service – quick, reliable and very friendly. Highly recommended!
Les, Dublin, Ireland
Italy / Italia
Without Chris we wouldn’t have booked our domestic train tickets in advance..It is impossible to buy tickets from Italy! He was very helpful, fast and professional. I would recommend Chris and his team to everybody planning an holiday in Indonesia!
Valentina & Marco, Milano, Italy
The service offered by the Mau Ke Mana staff was superlative. They booked one domestic flight (from Denpasar to Labuan Bajo) for us and they kept us updated about changes to the timetable, offering to change the flight if necessary. Chris replied to our e-mails very quickly and sent us very useful information on changing terminals in Jakarta airport. Overall, we can’t recommend Mau Ke Mana enough and we are not surprised they got expert recommendations from Lonely Planet authors.
Cosimo & Elisa, Modena, Italy
Chris thank you very much for your help
We used Mau ke mana to buy several domestic flight tickets because some airlines as batavia or mepati do not accept credit cards issued in Europe.
We do not speak English very well but Chris advised us and helped us on our itinerary
We bought several airline tickets, we never had any problems.
We realized that we paid less than the Indonesian people and this is very good for us…
Thanks for everything Chris and Mau ke mana
Armando and Alessia, Vigevano, Italy
Excellent service, staff serious, courteous and secure.
I booked flight’s ticket by Mau Ke Mana. They checked flights and companies helping me with kindly to make a choice.
Marilena Bonafede, Palermo, Italy
Very good service, fast and reliable. We can recommend the MKM to book flight and train, they were very helpful. The payment with Paypal is a plus. Thanks!
Elisa, Milan, Italy
MKM helped me booking a domestic flight before my arrival in Indonesia. The process was really easy, Chris promptly replied to all my queries and the fees were reasonable. Thumbs up!
Claudio, Milan, Italy
Chris is very efficient and professional, all the reply arrive quickly, complete and clear!
Mau Ke Mana offers a great usefull service that I would suggest to everyone who want to visit Indonesia.
Ilaria, Milan, Italy
Japan / 日本
Chris at Mau Ke Mana / indonesiamatters really helped me out when I found it nearly impossible to buy an air ticket online. He was prompt, upfront and honest and it really helped me out when I was in a rush to get a ticket. Thanks to Chris and Mau Ke Mana!
John Koons, Matsumoto, Japan
Korea / 대한민국
I found out about Mau Ke Mana through very positive reviews on the Lonely Planet forums, and I have not been disappointed. Chris was very prompt in responding to my emails, and was able to find air, train, and hotel options that met every single criteria I requested. I would highly recommend this site to anyone traveling through Indonesia. Mau Ke Mana는 매우 도움이 되었습니다.
Taehyun Lee, Incheon, Korea
Kuwait / الكويت
Im very pleased with the service Mau Ke Mana provided me. They are very helpful and accomodating. I would gladly recommend Mau Ke Mana to anyone traveling to Indonesia :)
Like most of the travellers I also strugled with bookings on line and with them I had my problem solved.
Keep up the good work :)
Anna Majewska, Kuwait City, Kuwait
Latvia / Latvija
“Mau ke mana” has been super helpful and quick in replying to my emails and booking domestic Indonesian flights for us. This has been such a relief after discover that on cannot buy those with a credit card from abroad. I would most definitely suggest Chris and his team to all and any friends and acquaintances finding themselves in the same straights as us. Good luck!
Dace, Riga, Latvia
Lithuania / Lietuva
Mau Ke Mana was really helpful in finding the tickets and connecting flights in a stressful situation. I really appreciate Chris’s help and his time :) I would recommend the team as they are trustworthy and reliable people. Now that they also can help with train tickets, it’s even more convenient to book with them!
Julija Vasilenko, Kaunas, Lithuania
Definitely the best way to secure flights within Indonesia is via MKM. Even when the problem turned out to be glitches with Moneybooker, Paypal and credit cards, Chris still came to the rescue with solutions at short notice.
John Payne, Kota Kinabalu, Malaysia
I got a quote for my flight within 15 minutes of submitting the form, even though it was evening time in Indonesia. Similarly quick when I was ready to purchase too, and the Paypal link worked easily. Merpati’s computer system had a glitch – it accepted the booking, but it couldn’t issue the ticket for a couple of days. During this time Chris kept me transparently informed twice per day, and also assured me that my money was still in their Paypal account and would be promptly refunded if worse came to worst. Happily the system came back up in time and I got my etkt.
Chris had to put in a lot of work on my behalf, hassling with Merpati, and I was very impressed with the service. Will certainly use MKM again with confidence and suggest you do so too!
Tim, Xewkija, Malta
Netherlands / Nederland
During my stay in Indonesia Chris helped me several times booking flights and train tickets. He is a great help and information source! Very detailed and helpful information.
I recommend his site to all travellers. Chris is trustworthy and always willing to help.
Esther, Leiden, Netherlands
MKM (Chris) was very helpful in arranging a domestic flight to Flores for us. He will find you the lowest fare and/or other possibilities if you want something different. Gives you lots of information and advice on things to think about when flying.
The price you get is the price you pay, no hidden fees or charges. Payment with PayPal makes it all very easy and safe to pay!
Peter Zaal, Mijdrecht, Netherlands
Ik ben onder de indruk van de uitstekende kwalitateit van de ondersteuning die Mau ke Mana biedt regen eedelijke prijzen. We kwamen met hen in contact omdat we geen Nederlandse creditcard betaling konden doen voor vliegtickets binnen Indonesie, via Mau ke Mana lukte dat wel omdat zij weren met Paypall. Ze nemen veel werk uit handen en zelfs tijdens onze vakantie vonden zij passende oplossingen voor onze aanvullende reisbehoefte.
High quality support, fast responses, resonable prices and a lot of additional information added to products provided.
Dirk van Duijn, Katwijk, Netherlands
I planned our Holiday to Indonesia (Bali and Java). We needed to fly from Bali to Java but also in between the main cities on Java. First I tried to book flight and train tickets by myself through the Internet as I was used to but without success. Fortunately I came across Chris’s organization and he helped me out. Thanks to him every part of our holiday went very smoothly and no stress whatsoever.
Thanks Chris, I certainly will contact you again the next time I’m around.
Frank Huussen, Bilthoven, Netherlands
We want to make the train trip with our kids from Jakarta to Yogyakarta but couldn’t find a way to organise it…untill we found this website! Chris has helped us enormously: no hassle, very accurate, very fast and very trustworthy….a professional way of working!
Hilke van Lieshout, Haarlem, Netherlands
We booked a train ticket with Mau Ke Mana. Chris is very helpful, friendly and replies very fast to emails. Great service!
Manon, Den Haag, Netherlands
Chris heeft de vluchten prima voor ons geregeld tussen Bali en Surabaya.
Hij had goed door wat we precies wilden en bood snel passende vluchten aan.
Snel en goedkoop geregeld, betrouwbaar en prima service!
Ik kom zeker bij Chris en zijn team @ Mau Ke Mana terug.
Jos Koevoet, Eindhoven, Netherlands
Was searching for a way to book a local flight in Indonesia and read about MKM on the thorn tree. Great service, quick reply. And on top of all after the quote for the flight was given and the money transferred (via PayPal so OK!) I received an email that the ticketprice was lower than the quote and received some money back again!
Johanna, Haarlem, Netherlands
I asked Chris to help solve our problem with domestic Indonesian flights. We had tried booking everything ourselves from New Zealand and had encountered payment and communication issues with local airlines. Then suddenly Garuda changed their departure time forcing us to change our connecting Merpati flight… I was desperate for some help and found positive reviews about Indonesiamatters.com on Lonely Planet. Chris solved everything for us very quickly, now we will be able to make it to our honeymoon in Raja Ampat. I wish I knew about Chris and the team before and I will definitely book all Indonesia flights through them next time. Brilliant, prompt, trustworthy service and easy to pay with Paypal.
Sofia Minson Artist, Auckland, New Zealand
Facing the all too common hurdle of not being able to book my flights online, I stumbled upon Mau Ke Mana. I frequently travel in Indonesia for work, but usually have the flexibility to book flights once I am there. This time, however, I needed to be more organised. I am very thankful Mau Ke Mana were so efficient in their communication and arrangement of the tickets. I have since recommended them to my colleagues and other organisations working in Indonesia.
Chris, Christchurch, New Zealand
After spending many frustrating hours putting details in online with various airlines and then the sites coming to a grinding halt when trying to complete the payment I searched online and found Mau Ke Mana. They booked us seven internal flights without any hassle and even gave us a refund when one of the flights ended up costing less than what they’d quoted. I know we could have booked the flights when we got to Indonesia, but it was so good to get it all done before we left so we could plan and book some of the main things we wanted to do before we left NZ.
Andrew, Wanganui, New Zealand
Chris was great – efficient, good communicator and prompt, plus provided handy hints and tips for our travel to Flores – highly recommend. Thanks guys! Can’t wait to get to Flores.
Sue, Auckland, New Zealand
Chris responded to my request for flights from Lombok to Denpasar quickly and efficiently. Excellent info also supplied about taxes transport accommodation and more. Thanks and would thoroughly recommend.
Nannette Brock, Auckland, New Zealand
So easy to use and very fast had a flight booked in three days after first email. At a very small fee and saved us as we needed a flight as soon as we got their. thanks again
Adam Dickinson, Auckland, New Zealand
I had a friends wedding in Lombok and was unable to pay for a flight from Denpasar to Lombok with my NZ credit card, fortunately I stumbled upon Chris at Mau Ke Mana and he was able to book and pay for the flight on my behalf. Everything went remarkably smoothly at both airports and I got the added bonus of flying on a unknown airline with a bunch of very friendly locals.
Excellent service, I would use them again and recommend Mau Ke Mana.
Jake, Christchurch, New Zealand
I am a travel agent from New Zealand and had trouble booking Lion Air flights online due to foreign credit cards not being accepted.
I was very dubious about contacting someone online but I didn’t have any choice. I have now completed the transaction with Chris and I couldn’t have asked for anything more in terms in service. Very happy. Thanks Chris!
Tracey, Auckland, New Zealand
Norway / Norge
Raske, hjelpsomme og pålitelige. Bra saker! :-)
Kris Mikael, Oslo, Norway
Philippines / Pilipinás
I was very hesitant to trust this site!! Glad I did because I got my tickets before I left for Jakarta and it eased all of the stress of travelling without connecting flights to Bali during high travel season. Satisfied with communication and travel options offered. Good prices too. Will use this site again should I ever need internal flights in Indonesia.
Jennifer, Manila, Philippines
Mau Ke Mana helped me booked train tickets from Yogyakarta to Jakarta. Excellent service – prompt replies, accommodated just about any questions I asked. I paid online, printed the tickets and exchanged them at the ticket counter the day the train left. Definitely hassle free and a site to be trusted. Thank you, Chris and the rest of Mau Ke Mana!
Paulene, Manila, Philippines
Poland / Polska
As many people, I was a little bit afraid to send money to unknowns guys from mysterious indonesian web site Mau Ke Mana. Unnecessarily. Chris from Mau Ke Mana exchanged with me milions emails. I realized it was middle of night for him. He was very , very helpful and patiens. They help me to buy flight from Jakarta to Denpasar. I was paying from Poland. Tickets were real. I sincerely recommend Chris and his team.
Agnieszka from Poland with family.
Polecam szczerze tych chlopakow. Wszystko zadzilalo, kupujcie u nich bilety bez obaw. Uratowali nasz ewakacje na Bali.
Agnieszka, Warsaw, Poland
Great service. We have booked with Mau Ke Mana 2 domestic flights in Indonesia and everything worked great. All my emials were replied in few moments and everything was so clear.
I have also asked for help with finding tour operation for Bromo Trip and Chris was very helpful with this. Now we are closing this booking. :)
I’d recommend Mau Ke Mana’s service to anyone, and it is grat pity that i havn’t known Chris before for my previous trip to Indonesia.
Once again great 5 stars service:)
Magdalena, Warsaw, Poland
For everyone who consider travelling in Indonesia, I can strongly recommend Mau Ke Mana service.
in 2011, me and my friend needed a reservation for transfers between Flores and Lombok – so we come across MKM. After we decided so, we never regreted: – end-to-end travel assistance was superb.
In the (very likely) even when the airline have rescheduled our flight we have received direct call from Mau Ke Mana, together with the assistance to alternative find travel route.
Again, very good experience to travel with Mau Ke Mana assistance.
Aga, Krakow, Poland
Chris, thank you very much for your help. Everything was organized within 36 hours from our initial request. We can recommend Mau Ke Mana as a reliable partner to anyone traveling to Indonesia :-)
Mozna skorzystac bez obawy z posrednictwa Mau Ke Mana. Szybko, sprawnie i bez niespodzianek.
Agata & Marek
Agata, Krakow, Poland
Contact with Mau Ke Mana was highly helpful. Our booking was carried very quickly. Even the bill was prepared in our own currency (polish zloty)! Payment by PayPal is quick and easy. I can recommend Mau Ke Mana as highly responsible partner.
Marcin, Krakow, Poland
Qatar / قطر
People at MKM are very kind, polite, and helpful, They provide a very great service that you can not do as a foreigner out side of Indonesia. So if you like to plan your trip ahead of time you only have to send them an email.
Rami, Doha, Qatar
Russia / Россия
Thanks Chris and Mau Ke Mana..a year ago I couldn’t pay tickets inside Indonesia from Moscow..Some companies there work with Visa cards,issued in Asia, Australia etc..Chris solved this problem! Since then,though I’m already skilled, I sometimes ask to help me.Even today I’ve got an advice how/where to arrange my 5-hours night staying in the airport between flights.
Thank you,professionals and nice people!
Natalia V Knerik, Moscow, Russia
The first time,it was 1 year ago, i faced the problem that couldn’t pay domestic Indonesian airline ticket being in Moscow.Some banks didn’t get Visa card if it is not issued in Asia.Mau Ke Mana was really helpful and saved the situation without any additional payment.Since then, I usually ask Chris to help if need urgent assistance or if have a question…All the tips are really essentually necessary.AND the help is never late.THANK YOU VERY MUCH!:)
Natalia V Knerik, Moscow, Russia
Mau Ke Mana is truly excellent agency and Chris is really amazing manager – all arrangements come in a quick response, all my questions were answered, so I’m totally satisfied with Mau Ke Mana’s assistance!
Ekaterina, Vladivostok, Russia
Singapore / 新加坡的, Singapura, சிங்கப்பூர், सिंगापुर
I brought my family to Java for an overland tour travelling from Surabaya to Jakarta. In between, when travelling from Jogja to Bandung, I used Mau Ke Mana service to help me to book train tickets in advance. Chris was very helpful and responded to my email promptly. When I checked in to my hotel in Jogja, the train tickets were already there with the hotel reception staff. The service provided by MKM was excellent which made my journey hassel free and swift. Thanks Chris! I would surely make use of your service again when needed in future.
Syed Amir Shah, Bedok Reservoir, Singapore
Thanks Chris, for your help in getting me the tickets to Timor Leste on Merpati from Bali. It was a headache until I found you. Great service, information and help. Much appreciated, it saved me money and I will recommend you without hesitation!
Lorna Perry, Singapore
Slovakia / Slovenská republika
Also great to meet Chris in Surabaya, thanks for the Pocari rehydrating drinks :))
Zuzana Knezlova, Bratislava, Slovakia
From the first e-mail i had many additional questions, Chris answered every of them and acted professionally from the beginning, so he won my trust in Mau ke mana. Then i booked my flight for me and my friends and reconfirmed it on the Lion air website, and the reservation was there. So everything went smoothly and i got cheap tickets which saved me a lot of time during my holiday in Indonezia.
Jana Ileninova, Kosice, Slovakia
South Africa / Suid-Afrika
We have nothing but praise for the service provided by Chris. It’s both professional and efficient, and our train reservations covering the island of Java were dealt with in a most pleasant and hassle-free manner. Thank you.
Tony and Astrida van Zantwijk
Tony van Zantwijk, Johannesburg, South Africa
I am a pedantic traveller that needs to dot every “i” and cross every “t”.
Chris at Mau Ke Mana provided exceptional service. His feedback were timely and efficient. I would reccomend Mau ke Mana to anyone who wants to plan in advance and cannot use their existing foreign credit cards to book Indonesian airflights.
Tejal, Johannesburg, South Africa
Chris from MKM was amazing!
I received a prompt response to my query and within an hour, my payment was recived, processed and I had my flight tickets sorted out. The price was reasonable too. I highly recommend MKM to any prospective customers.
Aneesa, Durban, South Africa
Spain / España
I just booked 2 return tickets Denpasar-Labuanbajo and everything was quick and easy. Chris is very kind and helpful. I decided to use this site because I realized I couldn’t buy some airline tickets if I didn’t have an Indonesian Visa Card.
Anna, Barcelona, Spain
Muy correcto y rápido servicio.
Perfecta comunicación, he comprado billetes de tren de Surabaya a Yogyakarta.
Very correct and quick service.
Perfect communication, I bought train tickets from Surabaya to Yogyakarta
Jose Mª Martinez, Santa Coloma de Cervello, Spain
Realmente es un servicio maravilloso. Responden rápido, de forma personalizada, con eficiencia. Tuve todo lo que necesité y en poco tiempo. Pagar es muy seguro a través de pay pall y rápidamente te envían los billetes. Además hay mucha información del país para ayudarte en la logística del viaje. Lo recomiendo
Angeles, Madrid, Spain
Having failed miserably to book tickets with Lion Air using a non Indonesian Credit Card ( apparently the rest of the world has this problem too and yes this is year 2012!) we came across MKM on the web. We got into contact and the service offered was very rapid and professional. Their charges were a little more than Lion Air prices but since we couldn’t book with Lion anyway that was irrelevent. Payment via Paypal was fine.
All in all, a first class service, in English.
You may remember the Ronseal advert..”It does exactly what it says on the tin.” So do Mau Ke Mana
Jack Conn, Ubrique, Spain
It was really great to come across with Mau Ke Mana. We were having lot of problems to book a flight with an Indonesian airline from Spain. Chris was really helpful and the booking process was extremely easy. We only needed to chose among the options offered by him and we got the tickets in a blink of an eye. For sure we are going to use Mau Ke Mana again.
Aleix, Barcelona, Spain
Came across Mau Ke Mana at the Lonely Travel TT forum and decided to give them a try since buying tickets with a non-indonesian visa was becoming impossible.
Glad I trusted these guys, service was superb and fast!
Berta, Barcelona, Spain
These guys are so efficient.
i have no doubt I will contact them again next time I need to book my plane tickets.
Javier Arpa, Madrid, Spain
Chris just organized three different domestic flights for us, and cannot recommend him enough. Mau Ke Mana will take all the troubles off you and present all available options hassle free for a very small fee. Dealing with bookings in Indonesia is a real mess as airlines don’t accept most foreign credit cards (amazing but true) and there are many additional obstacles, as shown by the fact that Garuda Indonesia website was down for a week just when we were trying to book the tickets. Nevertheless, Chris managed to find an alternative way to book the heavy discounted fares offered on GA site only and was always ready to update me on the process. As soon as technical problems with the airline were fixed he sent over all the itineraries and confirmations from airlines, along with several tips for air transport in Indonesia. Payment is done through Paypal in your desired currency, so no need to send over any credit card details plus you get Paypal’s guarantee. Thanks for an amazing service!
Gonzalo, Madrid, Spain
Really pleased with the good service.
Aitor Coteron, Bilbao, Spain
Sweden / Sverige
Once I finally received a response from Mau Ke Mana to my inquiries – Chris had been on leave it turned out – the service and help that followed was truly phenomenal! Chris revised our choice of flight routes to the better, booked flights, hotel and answered all my questions, including those not connected to the bookings, in a very helpful way. Finally, easy pay via paypal made the MKM experience complete. This is the best experience I have ever had with a travel agency!
Magnus, Stockholm, Sweden
Excellent service! I can highly recommend Mau Ke Mana. We got help (very fast and very nice!) booking a domestic flight since we couldn’t pay on with our non-indonesian visa card.
Emma, Stockholm, Sweden
Switzerland / Schweiz, la Suisse, la Svizzera
Chris just recently organized a flight from Batam to Padang for us. Within two days everything was settled (from inquiry to booking and eTicket receipt) for a flight that I would not be able to book from Switzerland and over the internet by myself. Chris is definitely a pro and the system from Mau ke Mana perfect, secure and without hassle to anyone. Thank you so much for the great support and if needed I will sure get back to you at Mau ke Mana. Terima kasih banyak dan Sampai jumpa lagi!
Vanessa & Andy, Maienfeld, Switzerland
MKM provided very good information about traveling within Indonesia as well as giving me plenty of additional useful information with which to decide how to travel and, ultimately, getting the airline tickets I needed.
Communicating via prompt and courteous emails, Chris, from MKM, helped me finalize our (6 adults, traveling from Europe as well as from Australia) itinerary within Bali.
Paul Selwold, Zurich, Switzerland
After much frustration with lionair and merpati call centres and websites, finally googled (should have done it first) and found many other equally frustrated people, who recommended Mau Ke Mana.
Very helpful and fast service. Got my tickets pdf’d to me with a no-fuss email request.
Thanks Chris ! Will tell my travel agent friend here in Zürich about you!
Steve, Zurich, Switzerland
Chris was great.
Service was so efficient, quick, and safe (paypal) when my professional travel agency in Europe wasn’t even able top reach the airline companies.
Thank you so much,
Eric, Grandvaux, Switzerland
Many thanks for your great help.
Monika and Franklin, St Gallen, Switzerland
We booked 2 flights for our summer tour with Chris’s help, he’s very helpfull and fast on giving advices. Can’t be more satisfied! Thanks
Andrea, Lugano, Switzerland
Booking domestic flights in Indonesia from overseas can be really nerve breaking (unresponsive airline websites, no credit cards accepted, etc.)… unless you book through Mau Ke Mana. Very quick and friendly service from Chris, no hidden fees and possibility to pay instantly with Paypal, exactly what I had been looking for for weeks. Really recommended !
David, Basel, Switzerland
Excellent service, thank you MAU KE MANA!
Chris organised all our flights in Kalimantan, everything worked perfect. He was quick, very helpful, supportive and provided useful tipps & tricks for travelling on the island, next to all the “must knows” and “nice to knows” about our flights.
Much appreciated and highly recommendable!
Martin, Zurich, Switzerland
Perfect service! Got my tickets within a few hours. Thanks a lot and best wishes from Switzerland.
Reto, Zurich, Switzerland
Thailand / ประเทศไทย
Great company! Chris responded quickly to my emails with a detailed response. He was able book my requested flight and he provided me with appropriate documentation. Thanks again!
Erika, Bangkok, Thailand
Turkey / Türkiye
When we learned we couldn’t book domestic flight using our credit card not belonging to Indonesia we searched the internet and found that Mau Ke Mana can provide such a service. After an email to them everything was arranged quickly and safely in two days. They even sent me a hint about how to transfer between international and domestic terminals including photos. They provide an outstanding service with friendly boutique approach and charged a reasonable small amount for their service. Thank you so much for the great support.
Aydin, Ankara, Turkey
Ukraine / Україна
I’m really happy to find “Mau Ke Mana” in Internet, which helped me to buy ticket for domestic flight in Indonesia. For me it was unexpectedly to know, that Indonesian airline companies don’t trust international VISA cards for making payments for e-tickets. Thanks to “Mau Ke Mana” now I have my ticket to Surabaya city. I am amazed with high level of service which provide Chris and David, with useful and functional website, where I read a lot of important for me information, and with polite and fast communication with Chris :) I think you do a right deal. :) Thank you Chris and David :)
Sergey Zavodchikov, Dnepropetrovsk, Ukraine
Had spent days trying to work out how to reach the fabled Banda Islands – found details of Mau Ke Manu on one of the blogs, got in touch and within a couple of days all my questions had been answered, a string of flights booked, hand-delivery of the Ambon-Banda leg arranged, easy payment through PayPal and some really useful travel tips – including how to spend a night at Jakarta Airport.
Thanks for your care on this, Chris. Wicked service!
Margy Cockburn, Somerset, UK
Firstly, prompt reply and immediate bookings. I emailed them the dates and flights I wanted and in two days Chris had replied me the availability of flights within the time slots that I had preferred.
Secondly I paid by Paypal ( via my UK Mastercard) that same night and all flights were emailed to me the next day.
Lastly, all done in the same prices I saw online of all the low cost airlines , so within my budget
Amita, London, UK
Really fast, professional service. When we realised we couldn’t book direct with the airlines on a UK card we panicked and all the other travel agencies we could find charged a massive mark up but with MKM everything came through really quickly for only a few pounds more than the direct price. Thanks guys.
Kat Harper, London, UK
I was struggling to find a way to book Lion air flights in Indonesia. Having had several attempts on the lion air website and trying to find a local travel agent I came across MKM. To start with I was nervous of using an unknown third party. But Chris and his team are fantastic and I highly recommend them. They booked flights for 12 people for me, with no fuss. Gave me masses of other information to help with customs and the charges etc. The biggest hassle was getting paypal set up!! Thank you so much Chris – I would have been really stuck with out you.
Serena, Gloucestershire, UK
What a great service. They were so helpful and didn’t give up on me when I had email problems, paypal problems and difficulties with flight availability. Well done for a great determined service. PS thanks for the great info, I was in Jakarta earlier last month and there was lots of stuff I didn’t pick up on.
Paul, West country, UK
Excellent, reliable service from Chris. Really helpful with my endless queries and flight booked without hassle. Highly recommended.
Karyn, London, UK
I cannot recommend Mau Ke Mana enough. After discovering that I couldn’t book any Indonesian internal flights online, I thought I was going to have to change my planned itinerary – fortunately I found this website – within 24 hours of submitting the inquiry form, I had the e-ticket in my inbox. Great service.
Nal Townley, Leeds, UK
What a wonderful find through Wanderlust magazine. We would highly recomend Mau Ke Mana if, like us, you need to book local flights in Indonesia in advance with a UK card. Simple, quick and very reasonable. Thanks for making our holiday plans so easy. Kind regards from Caroline Villiers
Caroline Villiers, Reading, UK
I am so happy to have discovered Mau Ke Mana. Chris and David could not have been more helpful and informative.
Having tried to book flights with Lion Air from Bali to Lombok from the UK and tried several UK credit cards all registered with verified with visa but kept being rejected. After first contact with Mau Ke Mana within 24 hours flights booked for four people paid and confirmed what more can I say. I am a very cautious person but have no hesitation in recommending this company to you.
Tony Longton, Read, Ribble Valley, Lancashire, UK
Chris orgainsed all our Borneo internal flights, we had great difficulty trying to arrange them form UK. He also provided a lot of very useful information which was appreciated. I would certainly use Mau Ke Mana again and have no hesitation in recommending their sevices.
Kathryn Morrissey, Harrow, UK
We are very happy that a site like this exists. It wouldn’t have been possible to book our trip & get the peace of mind before setting off. Thankfully Chris (who is immensely helpful) has managed to set up an excellent service that finds a way around the credit card restrictions facing you if you’re travelling from outside of Asia. Chris is very knowledgeable, and the site is really handy.
Nathan & Jemma, Scunthorpe, UK
Brilliant guys!!!!! Thanks to Chris and the gang at Mau Ke Mana for helping me beyond the non Indonesian bank card problem. Very helpful, excellent and quick replies to my several questions. Supplied me with links for airlines using Padang, something I appreciate very much. In short they went beyond what I initially expected. First time user, long term customer. And payment option via Paypal – it can’t get any better…….Terima Kasih!!
Donnie McCulloch, Swindon, UK
Couldn’t book flights directly through lion air as they would not accept international credit card payment. Therefore chose to use Mau Ke Mana travel agency who were able to sort out the flights I wanted for a very reasonable price. Efficient and reliable service. No complaints. Would definitely use again.
Laurence Glancz, Brighton, United Kingdom
Very useful service. Fast and efficient. Recommended.
Dan Weale, London, United Kingdom
Really good service and great communication with emails sometimes returning in a few minutes while also making everything very clear. Made booking these flights so much easier and was able to pay with paypal, recieving the tickets very soon after this. Would highly recommend using this service. *****
Sam Tasou, Canterbury, United Kingdom
Thanks Chis and all at Mau Ke Mana for helping work out a stupidly tight schedule to get around Indonesia … and your patience with all the changes at my end. Invaluable advice and support as well as extremely prompt and efficient. Payments went through no problem – and reimbursements (when flight cost less than expected and then when flights were cancelled) also sorted. Could not possibly have organised all of this without you. Truly fantastic service. Thanks again.
Jon Edwards, Farnham, United Kingdom
Used Mau Ke Mana based on a recommendation from the lonely planet forum and I’m glad that we did. Tickets were booked promptly for us at a fair price. Such a useful service to have for a country where booking flights while overseas is very difficult. Thanks!
Anna Patience, Kinross, United Kingdom
Wow, what a great service. Found it impossible to book flights to Labuan Bajo from Bali on Lion Air on-line as their website did not accept international credit cards– American or British. Was recommended to this site by our hotel and, basically, Chris and his team sorted our problem overnight. I made payment via Paypal (from which I was able to register as a guest user and just pay direct from my credit card) and the next day MKM sent us our e-tickets. I’m generally a bit reluctant to go through a third party but this really was that simple. Plus, the information on their website is great– I now sincerely hope to pass a bit more easily through Indonesian customs after reading it!
Ian, London, United Kingdom
My husband and I had seen flights that we wanted to book with LionAir but when we came to book them we realised that they didn’t accept non-Indonesian card payments. We tried ringing them but could not find anyone that spoke English. I emailed Chris at Indonesia Matters before I went to bed last night and I had an email from him this morning with easy instructions to make the payment. I made the payment with my credit card via Paypal and received our tickets about an hour and a half later, with tips for how to get from international to domestic etc. This took so much stress out of the booking and we are very grateful to Chris and the team.
Leila, Nottingham, United Kingdom
We are off to Indonesia for a short trip next week. We are planning on jetting around a fair bit, and I spent a very long time independently trying to research flights etc. I then hit a brick wall when trying to book flights direct with the airline website (not accepting UK credit cards, etc). While trying to find online tips about how to get round this, I came across some positive reviews on Mau ke Mana, and thought I’d see what they could do. The option to pay with Paypal (and the ability to claim back if all went wrong) was the deciding factor.
All along, they have been very prompt, efficient and helpful. Although I approached them with the flight times/ routes I’d already found, I suspect all my independent research was in vain, as Chris came up with a number of better alternatives very quickly. Within 5 days after originally emailing, I received a quote, paid on paypal, and now have etickets in hand!
If we ever venture back to Indonesia again (very likely!) I will definitely be getting straight back in touch with Chris et al, and I can highly recommend them!
Adam, Suffolk, UK
Very efficient service. Several quotes were offered by the end of the working day and the whole process was completed within 24 hours. Far more successful experience than Lion Air’s website. Thank you Chris.
Samantha Isaac, Manchester, UK
Excellent! fast! helpful! thank you! ;)
Veronika, London, UK
I wanted to travel by train between Jakarta and Yogjakarta. nothing could be simpler – i gave them the dates, received an invoice for the tickets which i presented at the station to get a boarding card. tip: it was possible on arriving in Yogjakarta to go straight to the ticket booth for my return boarding pass dated 4 days later. executive class was good with air conditioning and panoramic views of the Javan countryside (after leaving the Jakarta suburbs). highly recommended
Michael Sammons, Bridgwater, UK
Really impressed with efficient and hassle free service. Would certainly be using them again. Terima Kasih MKM!
Damian, Reading, UK
Mau Ke Mana were efficient, caring, knowledgeable, quick and reliable. What more could you want from someone arranging travel for you?
Simon Napier-Bell, London, UK
Really fast response to emails, and tickets came through immediately after payment – together with heaps of useful info re checking in online, arriving at airports, visas, changing money etc.
Great service – thank you!
Hilary Mehew, Bexhill, UK
I asked MKM to make two train journey reservations for me after their very helpful replies to my initial enquiries. The necessary paperwork was emailed to me promptly
and I have just completed the journeys without even the slightest hitch. Dont hesitate to let MKM be of service if you need them.
David Jones, Hinckley, UK
Fantastic service from Chris – have just booked a series of flights around Kalimantan with him and couldn’t have had more help. He found several alternative routes that I hadn’t managed to find, even with hours of research behind me and suggested different ways for me to do my itinerary. Brilliant !
Sheena Reid, Finchampstead, UK
A very big thankyou to Chris for his constant advice and quick responses regarding our internal flights. It appears that it’s no easy thing booking them from the UK so his help has been invaluable
Sally Franklin , London, UK
We were unable to book airline tickets online from Bali to Lombok and had difficulties with some travel agents. By chance we contacted MKM. Chris answered our queries, booked the flights for us and within a few days everything was settled without any issues. We would recommend the services of Chris and his team! Thank you everyone at MKM and keep up the good work.
Sea, London, UK
Excellent efficient service, thank you Chris and Team, it made my booking process so simple for internal flights in Indonesia after a few frustrating days on Lion Air website. Every one visiting Indonesia should know about you guys. I will strongly recommend to anyone considering visiting Indonesia and definitely use MKM for future regular visits back there.
Martin Mulligan, London, UK
Chris did a fantastic job on booking us train tickets when I realised it was impossible to book them from this end. When our internal flights were cancelled last week, I knew I had to get to Chris immediately who helped to secure new flights. It is not just his ability to do things which are very difficult or impossible to do from a distance, but also his extensive knowledge of Indonesia which is enormously helpful. I would recommend using him for every step of your trip to Indonesia.
Petra Duguid, Lincoln, UK
We had an excellent service, I was a bit dubious at first because I heard so many horror stories about agents in Jakarta. Don’t believe anything bad you hear about Chris. He did a fantastic job arranging a train trip to Bandung and back plus a good hotel for a group of ladies of a certain age, we had a fabulous time and it was so easy. What was so good was that he actually responded to emails!!!!!
We will use him again to sort out our trip to yoga again by train. The train journeys here are some of the best in the role for views….a must do….
Sarah, York, UK
Had a fantastic trip and all was good with the flights that you booked for me. I am most impressed and will definably be contact you in the future to book flights to indo as well as passing your details onto any friends that will be travelling to indo in the future. I will be wanted to go to Nias again in January for 2 weeks from Jakarta so will definitely be contact you then to help me out. Thanks again for all you help I had the most amazing time and loved every moment even having to fly back to Medan on the way out because of a storm but Lion Air put us up in a 5 star hotel so no complaints there. Thanks again for everything Chris.
Jan Thomson, Guernsey, UK
Mau ke mana have been extremely fast and helpful in organising our internal flights from Bali to Lombok. They emailed me within one day of my enquiry and I had booked it within two with all questions answered. It was pretty much the same price as the airline prices quoted on the net, but as you don’t seem to be able to book tickets with Indonesian airlines without an Indonesian bank account, this was the perfect solution. I had never heard of them before booking, but would not hesitate to recommend them to others.
Caroline DrouetStockport , London, UK
Excellent helpful swift service. Truly first class.
Conor, London, UK
I will recommend Chris to anyone visiting Indonesia. We had spent ages trying to find EU regulated airlines doing the routes which we wanted and were really struggling. A friend recommended Chris. Before we knew it, all flights were booked hassle free. Chris even rearranged all our flights for us with no hassle when we changed our mind. I just wish we had discovered this earlier before all the stress of finding flights.
Katy Dibble, Manchester, UK
United States of America
Just Finished booking Tickets for my wife and daughter. These Folks provide an invaluable service making travel arrangements and bookings within Indonesia. It has been an absolute pleasure and breeze to work with them. Terema Kasih.
Jon Frost, Los Angeles, USA
Some people are reluctant to trust transactions over the internet. In this case, don’t be. These guys were super helpful, very professional, and extremely quick in helping us secure flight tickets that we couldn’t purchase without an Indonesian credit card. Thanks again for all your help Chris and David!
Tim, Pennsylvania, USA
This organization has been nothing, but polite and professional. Responses are quick, and the information is thorough. It has been no problem whatsoever booking our train travel for Indonesia via the internet well in advance of our trip.
Mau Ke Mana is great!!
Walter W Major III, Seattle, USA
I had hit a brick wall in my attempts to secure domestic Indonesian airline tickets from my home in California. Through Lonely Planet, I found a thread with a link to Mau Ke Mana. Chris was very helpful in answering all of my questions, giving detailed descriptions of how to move from terminal to terminal at CGK and etc. Lion Air e-tickets were sent promptly, and payment through Paypal couldn’t be easier. All in all, an excellent service – I highly recommend MKM!
John Knox, Costa Mesa, USA
Many thanks to Chris for the very quick response and flight booking, when we could not use American credit cards to book direct. Thanks for taking care of this for us and making it so easy – highly recommend!
Jennifer Lehman, Texas, USA
Chris at Mau Ke Mana has been extremely helpful. Mau Ke Mana has made my life so much easier. I was on the phone with a bunch of different airlines for hours trying to sort out how to pay for airline tickets in Indonesia. Within just a few minutes Chris found me the flights I wanted and at a cheaper price than the airlines had posted. He also included extra information on travel tips in this part of the world. This is such a great service and I would highly recommend making bookings through Mau Ke Mana.
I will also be booking my hotels through Mau Ke Mana.
Thanks again, Chris, for all of your help!
Megan Hatch, Portland, Oregon, USA.
We used Mau Ke Mana for our flights. Not only were they helpful with confirming our flights, they also provided us with a wealth of information about flights, hotels, and general information. I highly recommend this site if you need ANY help making arrangements for travel in Indonesia.
Linda Anderson, Phoenix, Arizona, USA.
After searching for days for airfare to Indonesia from the US, Chris was very resourceful and was great about answering emails as well as providing useful links.
This trip was last minute, but next vacation I look forward to Chris planning our entire itinerary! He goes above and beyond!!!!
Susan Hixson, Simsbury, USA.
Chris was amazing! He booked 3 flights for us when we were frustrated and confused about declined cards. I wish we had been directed to Chris in the first place instead of fumbling with different airlines’ websites. Chris made booking flights simple, with continuous immediate e-mail responses, fast booking and quick confirmation. I would highly recommend his services to anyone traveling in Indonesia, as he helps you to ensure the tickets you want, when you want them, for a reasonable price. We couldn’t have found a more travel friendly site for Indonesia. Thanks Chris for everything!
Christina, California, USA.
After a very frustrating two weeks of trying to book tickets on LionAir with an American credit card I turned to Mau Ke Mana. They were quick to reply and I had tickets in my hand within a couple of days. Very happy to have found this service!
Kira, Boulder, Colorado, USA.
I was having trouble figuring out how to book domestic flights in Indonesia. After several attempts I all but gave up until I found Mau Ke Mana. They were very quick to respond and able to book the exact flights I requested. A great service and would use it again!
Jeffrey Stoutenger, Newport Beach, CA, USA
As an avid traveler to Asia, I’ve been stymied, in the past, to get an Indonesian airline ticket from the States. I was so happy to run across testimonials of Mau Ke Mana and particularly of Chris. Not only does Chris answer “e” mails right away, he always ADDS helpful information, or even better or more suggestions about travel in and around Indonesia. The booking process was very efficient, fast and easy. I like easy, who doesn’t. I highly recommend Mau Ke Mana.
Sue, Santa Barbara, USA
MKM provides a fantastic service. Chris was very helpful and answered all of my questions very thoroughly (and there were many). I had just 2 weeks in Indonesia and needed to take 4 flights during that time. MKM provided me with flight options, booked the flights, and emailed the tickets. It was a flawless and super convenient process. I highly recommend MKM!
Jennifer, California, USA
I was initially really skeptical of using a travel agency on the internet. I needed information which was not available in the guide books and so I sent Chris a number of questions. His response was quick and to the point. His website offers terrific information on all sorts of travel related topics for Indonesia. It is difficult to buy some airline tickets on line but he is able to make the reservations for you and immediately sends the confirmations with seat assignments. Chris and his team are so easy to work with and I highly recommend them.
Barbara F., San Francisco, California, USA
An excellent way to organize travel in Indonesia
Alan, Eugene, USA
Chris did a great job of responding to all of my questions quickly, even though there was a 12-hour time difference between us. I needed to book a domestic Indonesian flight with a small airline. What could have been the most difficult part of my 3-week trip was one of the easiest, thanks to Chris and his team. He even answered my many questions about Indonesia that had nothing to do with the flight. Highly recommend his services!
Tiffany, Austin, USA
I came across problems trying to book a LionAir ticket due to their website blocking US credit card use. I found some recommendations online to try an Indonesian agent to book this. I came across Mau Ke Mana and Chris. Chris was extremely helpful to not only help us purchase the simple E-ticket through the agency, but provided a wealth of information about travel circumstances in Indonesia, including communicating with the airline in the national language, when we had such a difficult time communicating by phone with the airline people. Great Customer service!
Lynn, Santa Cruz, USA.
Fantastic response and very efficient team! Trustworthy and friendly service. I recommend them wholeheartedly!
Cissy, Atlanta, USA.
Vietnam / Việt Nam
I was more than happy to catch Mau ke Mana when I got stuck on booking train tickets in East Java trip. Thanks to Ma ke Mana /Chris I got train tickets. Additionally, Chris also gave me value advises/instructions on my trip in Java. How I should go/ which transportation I should use to optimal my limited time with reasonable cost. Seemingly Chris does not only provide services for benefits Chris also does the jobs with an enthusiastic heart. I can’t find any better service than Chris has done. I definitely recommend Mau ke Mana/ Chris to my friends if they are traveling to Indonesia.
Once again, I would like to say thank you Mau ke Mana and Chris.
Lan Tran, Ho Chi Minh City, Vietnam
I am a travel agent from New Zealand and had trouble booking Lion Air flights online due to foreign credit cards not being accepted. I was very dubious about contacting someone online but I didn’t have any choice. I have now completed the transaction with Chris and I couldn’t have asked for anything more in terms in service. Very happy. Thanks Chris!
Tracey, Harvey World Travel, Auckland, New Zealand
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