Train Check-In

Last updated: January 6, 2014
Self-Service Check In Machines at Gambir Station, Jakarta

Check-in kiosks now installed at Indonesian train stations.

In some ways, travelling by train in Indonesia is similar to a domestic flight.

For example, passengers with e-tickets need to check in at least 30 minutes before departure and receive a boarding pass. Checking in is necessary for practical reasons: like rock concert tickets and banknotes, train boarding passes have security features to prevent forgeries and copies.

Crowded Indonesian Train StationAt larger stations, checking in at the station could be difficult if e.g. multiple trains were departing around the same time. It also wasn’t always clear where to check in for a particular train. (If in doubt, the best idea was to join the longest queue and compare notes with other passengers).

At many stations, it is not possible to expand/redevelop the stations to have more customer service windows, so train station management have created an alternative: self-service.

Similar to check-in kiosks in airports, passengers can now check themselves in for their train, using a touchscreen computer.

Crowded Indonesian Train Station

Signs at train stations call it “Cetak Tiket Mandiri / Self Check-In Counter”.

While the computer system is in Indonesian only, it is not difficult to do:

Self-Service Check-In for Trains Train Boarding Pass Printed
1. Enter
(i) The booking code
(ii) One passenger’s passport number
2. Collect boarding passes, one per
passenger

There may be customer service at the computer to assist. But if you’re not confident, it is better to go to the customer service window (in Indonesian, “loket”).

Please note: before entering the secure/platform area, passengers will still need to show the boarding passes and passports (again, like at an airport). This is to prevent scalpers and others re-selling tickets.

Locals at Pasar Senen Station in Jakarta are enjoying this new technology:

It remains to be seen whether check-in kiosks will actually reduce queues at train stations, or just redistribute them. How so? Train station staff can probably issue boarding passes faster than the average train passenger.

Please share your experiences in the comment field below. Have you tried the new check-in kiosks? How easy/difficult was it? How long were the queues?



One Comment on “Train Check-In”

  1. avatar Chris says:

    A client sent an email about his experience at Jakarta’s Gambir Station:

    Just wanted to add one piece of info to assist. In Jakarta I waited in line but after reaching the counter was told cetak only at computer check in. No probs worked fine

    So maybe the train operator want counters (loket) to only be for ticket sales, not check-in.

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