Which airlines reschedule and cancel flights the least/most frequently? Get the answers based on real passengers’ experiences here.

Updated regularly, here is a guide to which airlines have the best/worst records for flights being cancelled or rescheduled. It shows all flights with our clients departing on or after 1 January 2012.

While airlines’ on-time performance/punctuality is also a concern, it is a bigger problem if the flight is rescheduled or cancelled all together. This is especially a concern for clients connecting to/from an international flight.

As independent statistics are hard to obtain and even harder to verify, we have now created our own Indonesian domestic airline reliability guide. It will:

• Log all examples where airlines have changed/cancelled their schedules, potentially creating a problem for our clients. (By “creating a problem”, that means not a 10 minute change).

• List other useful details: how much notice the airline gave to us/the affected clients, whether suitable alternative arrangements were made that satisfied the affected client, etc.

• Note whether or not the airline gave – if necessary – a full refund.

Initally, there may not be many flights to rate, but over time it will grow and become another useful tool – like our more general guide, Which Airline – to help potential client choose the most suitable airline for their needs.

Please click on the airline whose rating you wish to see:

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Number of Flights: 2
Number of Rescheduled Flights: 0 (0%)
Number of Cancelled Flights: 0 (0%)
On-Time Performance: 69%

Number of Flights: 22
Number of Rescheduled Flights: 0 (0%)
Number of Cancelled Flights: 1 (4%)
On-Time Performance: 74%

4 February 2011: Y6-341 Surabaya to Makassar 18:45
Flight cancelled (all flights at this time for February), informed eight days prior to departure date by phone and full refund given. Clients were able to book and fly on another airline without difficulty.

Number of Flights: 16
Number of Rescheduled Flights: 1 (8%)
Number of Cancelled Flights: 0 (0%)
On-Time Performance: 83% – combined with Garuda Indonesia

23 February 2012 GA081 Denpasar to Jakarta 15:55
General Citilink schedule change effective 15 February resulted in this flight being moved 4 hours later. Advised by telephone call 4 days in advance.

Number of Flights: 67
Number of Rescheduled Flights: 2 (4%)
Number of Cancelled Flights: 0 (0%)
On-Time Performance: 83% – combined with Citilink

2 January 2012: GA146 Jakarta to Banda Aceh 12:20
Rescheduled to 11:55, client advised 4 days in advance, no problem to resolve.

20 February 2012: GA405 Denpasar to Jakarta 11:00
Rescheduled to 11:35, advised 1 day in advance by sms.

Number of Flights: 113
Number of Rescheduled Flights: 2 (2%)
Number of Cancelled Flights: 0 (0%)
On-Time Performance: 63% – combined with Wings Air

15 July 2012: JT820 Jakarta to Palu: 13:45
Departing to 16:55, due to Lion Air changing their schedule (and introducing a morning flight). No problem for client.

17 July 2012: JT762 Jakarta to Balikpapan: 19:40
Moved to JT810 at 20:20, due to Lion Air changing their schedule. No problem for client.

Number of Flights: 95
Number of Rescheduled Flights: 7 (7%)
Number of Cancelled Flights: 4 (4%)
On-Time Performance: 64%

28 January 2012: MZ6551 Labuan Bajo to Denpasar 11:00
Rescheduled to 14:00, client advised via unclear sms the night before.

4 February 2012: MZ806 Makassar to Sorong 09:40
Rescheduled to 7 February, client advised two weeks in advance, client chose to accept Merpati’s offer of full refund, flew with Express Air instead.

11 February 2012: MZ6553 Labuan Bajo to Denpasar 14:25
Flight cancelled and passengers rescheduled to earlier flight (MZ6551 at 11:05), client advised by sms reconfirming departure time, but not that it was a flight reschedule.

4 March 2012: MZ6606 Denpasar to Lombok 14:05
Flight rescheduled to one hour earlier, advised by telephone call two days in advance. Request to operator to switch client to a later flight was not implemented, had to visit Merpati office to get flight changed.

22 March 2012: MZ6511 Ende to Kupang 14:40
All flights cancelled on this route from 20-25 March due to “bad weather”, only advised 3 days prior to departure date. (Weather is the one of the exceptions for passengers receiving compensation when flights are cancelled less than 7 days in advance).

25 March 2012: MZ700 Makassar to Luwuk 09:05
Merpati changed which days of the week this flight operated, so the client’s flight was moved days later to 27 March. This was not suitable, so he obtained a full refund. We were advised by a phone call 8 days in advance; the client could book a flight with another airline on the same date.

15 May 2012: MZ6550 Denpasar to Labuan Bajo 08:55
Flight delayed by 4 hours, advised one day before by phone call. No reason supplied, but it may have been related to industrial action the previous day.

3 clients’ flights were cancelled and 1 was rescheduled when Merpati Airlines changed their schedule, and stopped flying between Denpasar and Maumere via Labuan Bajo.

Number of Flights: 29
Number of Rescheduled Flights: 1 (4%)
Number of Cancelled Flights: 0 (0%)
On-Time Performance: 62%

14 April 2012: SJ040 Pekanbaru to Medan 14:25
Flight moved 2½ hours earlier, informed by phone call one week in advance, no problem to resolve.

Number of Flights: 96
Number of Rescheduled Flights: 0 (0%)
Number of Cancelled Flights: 0 (0%)
On-Time Performance: 63% – combined with Lion Air