Emergency Contact

Last updated: December 26, 2013
Bat phone

Your flight has been rescheduled… but how will you know?

When sending flight tickets to their clients, Mau Ke Mana also includes some hints and tips, with this intentionally thought-provoking paragraph:

In the unlikely event of a late schedule change or cancellation, it’s very important to be able to notify our clients quickly. As such, we strongly recommend that clients provide an emergency contact telephone number, preferably a cell/mobile phone that they will bring with them when they travel. If you do not provide a contact telephone number as requested, we cannot be held responsible for informing you of schedule changes or cancellations.

Surprisingly, only about 5% of Mau Ke Mana clients provide an emergency contact telephone number.

Come in BatmanThe other 95% don’t have a bat-phone, red phone, emergency hotline or some other way to instantly be contacted if their flight is affected.

While there are many possible reasons why the 95% don’t follow Mau Ke Mana’s recommendation, it seems unlikely that there is a trust issue involved, seeing the client has already e.g. sent payment for their tickets.

Despite Mau Ke Mana’s best efforts to notify them by email, occasionally one of the 95% has had a nasty surprise awaiting them at the airport. For example, their flight was rescheduled to depart two hours earlier, and they have now missed their flight. It is definitely a situation best avoided.

So, starting 1 January 2014, Mau Ke Mana will try a different approach, using social media.


Mau Ke Mana now has a Twitter account: @maukemanaflight.

Why Follow Mau Ke Mana?

1. Instant Notification Of Flight Schedule Changes
Clients who follow @maukemanaflight can receive a direct message from Mau Ke Mana, notifying them instantly of a schedule change. It is cheaper and more convenient than doing this by sms, and will often reach the client more quickly than an email.

2. To Contact Your Airline
Mau Ke Mana’s Twitter account follows Indonesian airlines‘ Twitter accounts, including some that are otherwise difficult to contact. This is particularly useful when needing to contact the airline from outside Indonesia.

Personal experience is that the following airlines answer queries promptly:


@IndonesiaGaruda

@MERPATI_Info

@tigerairmandala

Garuda Indonesia’s Twitter account is officially bilingual, with promotional tweets sent twice; once in Indonesian, once in English. Other airlines’ Twitter accounts predominantly use Indonesian.

However, some Twitter feeds are used more for promotional purposes than customer service. AirAsia Indonesia, Citilink, Lion Air (including Wings Air and Batik Air) fall into this category.

Other airlines don’t use their Twitter account regularly: Sriwijaya Air, Trigana Air, Kal-Star and Xpress Air are examples.

3. To get additional useful information
Mau Ke Mana regularly updates previous posts of common interest. For example, the guide to Indonesian public holidays recently had all the dates updated for 2014. Unlike many, Mau Ke Mana also guarantee to not send promotional messages, pointless re-tweets, etc.

After your holiday, you can un-follow @maukemanaflight.


Concerned about high international roaming charges for data with a smartphone?

No problem. You can buy a local SIM card; a starter pack (called “perdana”) is only a couple of dollars. Indonesian SIM cards require the user to register before using it, as a crime prevention measure; the shop assistant will help you with this, if you ask them nicely or give them a tip. The most popular pre-paid SIM card is Simpati; its starter pack has a red cover.

Micro SIM cards are also available in Indonesia, but not as widely.


If you’re new to Twitter, please see how to set up a Twitter account.



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